The Site and Services are not directed to children and children are not eligible to use our Sites or Services. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 13 years of age, and no part of our Site or Services is designed to attract people under 13 years of age. If we later learn that a user is under 13 years of age, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Site and the Services.
How we gather information about you
In general, the Personal Information we gather enables us to process your Bookings (for Transportation Services) and to provide the Services to you. We collect Personal Information that you submit to us voluntarily when you register with us or when you use the Services.
We collect the following information:
- Profile and contact information — your name, email address and mobile phone number, a password you choose, your device ID, device type and wireless phone carrier
- Billing information — credit card information and billing address
- Preferences — Settings you can adjust so we can provide you the type of service you want
- Location Information – GPS data on where you are located
Transaction Information – information on you and your Bookings (which may include your current location information and past locations from which you have made Bookings.
How we use the Personal Information we collect
Our primary purpose in collecting Personal Information is to provide you with the Services. We may use your Personal Information to:
- Administer your account;
- Assist in the arrangement of Transportation Services from Transportation Providers (as described in more detail below);
- Provide the Services and customer support you request;
- Process transactions and send notices about your transactions;
- Resolve disputes, collect fees, and troubleshoot problems;
- Send you service update and marketing notices, and information based on your communication preferences.
How we share Personal Information with Transportation Providers
To process your Bookings we must share some of your Personal Information with the Transportation Provider and the driver that is providing services to you. To complete a Booking, we must provide your name, pickup location (and often destination), time of pickup, and mobile phone number to the Transportation Provider dispatching your ride – similar information that a Transportation Provider would collect from you if you called them directly. We request that Transportation Providers use this information for the purposes of the provision of the Transportation Services only, and not store this information beyond the duration of the individual Transportation Service provided. By placing a Booking, you hereby authorize us to share all Booking-related information with any Transportation Providers designated by you to provide you Transportation Services. This information does not include billing information.